Terms and Conditions

Terms & Conditions for Rentals:

By renting our product you agree to the following terms and conditions:

Payments: We offer two payment options; 1) one-time payment for your entire order at time of checkout or 2) split your total order price into the available monthly payments via SHOP PAY at checkout (current options are 3 months, 6 months, and 12 months).

Disclaimer: By renting our floral arrangements, you understand, although our flowers look real and are named after real flowers, that they are artificial and therefore, only resemble the real flowers they are named after or referred to. 

The remaining balance of your order, if applicable, must be paid in full at least 30 days prior to the date of the wedding or event. If full payment is not made at least 30 days prior to this date, your order will not be considered as having been ordered, and termination of this contract will be left to the discretion of Dreamy Bloom Rentals. In the event that full payment of your remaining balance is not paid at least 30 days prior to the date of the wedding or event, Dreamy Bloom Rentals may still determine that the order can be fulfilled and if you wish to continue with your order, there will be a 10% fee added to the remaining balance due and an additional 10% fee added every seven days that the remaining balance is not paid thereafter. Any additional costs incurred due to late payment of your order will be passed on to you.

Additions less than 30 days prior to the date of the wedding or event, will only be accepted up to seven days prior to the date of the wedding or event and must be paid within 24 hours once accepted. There is no guarantee that the same flowers from your original order will be available for additions and the pricing for additions will be determined according to what flowers are available at the time of the addition. If your initial requested addition is not available, color and style will be matched as closely as possible under the discretion of Dreamy Bloom Rentals.

Substitutions:  Dreamy Bloom Rentals reserves the right to make substitutions in the event the flowers or decor received are not of the quality suitable for the wedding or event. The integrity of the proposed look and color scheme of your order will be maintained, and flowers of equivalent value will be used. Dreamy Bloom Rentals will inform you if a dyed flower is being used and will not be held liable for staining to any garments due to their usage.

Terms: At the time of the initial retainer, adjustments can still be made to the invoice. Large additions and subtractions are accepted up until the balance is paid in full. There is a guaranteed minimum payment of 85% of the original order. Any liability on the part of Dreamy Bloom Rentals is limited to the full refund of monies paid minus the retainer fee.

Due to fluctuating prices for fresh flowers, price increases may occur and will be passed onto the customer if their rental includes fresh flowers. The customer will be notified as soon as Dreamy Bloom Rentals is made aware of these increases. Dreamy Bloom Rentals will send the customer an invoice for the additional price increase, to be paid within 30 days of the wedding or event. 

Your order includes setup at one location only. An additional fee will apply if the desired rental item is to be moved from the initial setup location to a different location. Our arches, arbors, pillars, and backdrops are very large and do not fit through normal doorways. They have to be dissembled, which will require our movers and/or florist to remove the florals, dissemble the item, transport it to the new location, then reassemble, and re-apply the florals. We require our own team to move any items. This is for insurance purposes, which does not cover anyone outside our business to handle our items.

Please be sure to check with your venue to confirm our rentals will fit in the desired space.

All orders include delivery, setup, and pickup, with a pickup time of no later than 9:00 p.m. EST, and delivery within 15 miles of our warehouse. Pickups past 9:00 p.m. EST will incur an additional fee. The delivery cost for orders outside of 15 miles is usually two dollars ($2) per mile, but will be determined based off of location and whether or not it involves setup from our movers and/or florist. Please email us and we can give you a quote for this price based off these two factors. 

Any pickups past 9:00 p.m. EST are subject to a late night pickup fee, which can be found below:

  9:30 PM - Additional $50 fee

10:00 PM - Additional $100 fee

10:30 PM - Additional $150 fee

11:00 PM -  Additional $200 fee

11:30 PM - Additional $250 fee

12:00 AM - Additional $300 fee

Product Handling: No rentals are allowed to be left outside overnight, including the altars, arches, or backdrops of any kind, as well as all floral arrangements. The arches cannot be in the rain due to damage. If there is rain forecasted and the arch has been setup outside, we will pick it up early to prevent rain damage.  No one is allowed to transport, take-down, or move our product without prior written approval from Dreamy Bloom Rentals.

Any damage incurred to our product beyond natural wear, while renting our items, will be charged to credit or debit card you paid the order within the amount of two times the rental price of the item. If an item is not returned by the specified time in the rental agreement, you will be charged four times the rental cost of the item and will be allowed to keep the item. Your credit or debit card information is safely stored and will be deleted once the items are returned. 

All decor must be communicated to Dreamy Bloom Rentals to preserve the consistency of wedding or event. Any decor for the wedding or event not provided by Dreamy Bloom Rentals is not be guaranteed by Dreamy Bloom Rentals, even in cases where Dreamy Bloom Rentals items and outside decor items are integrated together. In such cases, any alterations deemed necessary will be made to preserve consistency and Dreamy Bloom Rentals will be blameless.

Venue and Location Limitations: Dreamy Bloom Rentals is limited by the rules and guidelines of the location(s) and site management. Negotiation with site management for modification of their guidelines or policies is the responsibility of the customer. Dreamy Bloom Rentals will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Dreamy Bloom Rentals.

Cancellations: We require a 90 day cancellation notice from your event date, otherwise your invoice payment cannot be refunded. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergency within 90 days of your wedding or event, we will move your retainer free of charge to another date. 

For cancellations over 90 days from your event date, payments will not be refunded in full, they will exclude payment processing fees, as well as any time we spent in communication with you, the time spent forming this proposal, any time spent working on your event preparations, fees charged by our banking institution for refunds, and may include the fees associated with us making this available online for you to rent online. 

Dreamy Bloom Rentals reserves the right to cancel this contract if at any time Dreamy Bloom Rentals feels that the order cannot be fulfilled. Dreamy Bloom Rentals will credit the amount paid, minus any actual costs incurred up to the point that Dreamy Bloom Rentals informs you.

Any controversy or claim arising out of, relating to your order, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules (including the Optional Rules for Emergency Measures of Protection). The arbitration hearing shall take place in Perry Hall, MD before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.